Who We Are
Ideahits provides creative design, branding, packaging, website, and related digital services. This Privacy Policy explains how we collect, use, and store personal information when you browse our website, place an order, create an account, or contact us.
What We Collect
We may collect your name, email address, phone number, billing details, uploaded files, project briefs, preferred communication method, and any other information you choose to submit through forms, checkout, or support messages.
How We Use Your Information
We use your information to process orders, deliver design services, manage customer accounts, communicate project updates, respond to support requests, and maintain internal records of briefs and order history.
Project Briefs and Uploaded Files
When you complete a project brief or upload files, that information may be stored together with your account or order history so our team can review your requirements, continue work efficiently, and support future communication about the same project.
Payments
Payments are processed through approved payment providers connected to our WooCommerce checkout. We do not store your full payment card details on this website.
Communications
If you tell us that you prefer communication by email, WhatsApp, Skype, Slack, or another method, we may use those details for project-related communication where practical.
How Long We Keep Data
We keep customer account details, order information, and related project materials for as long as reasonably necessary to provide services, manage support, maintain business records, and meet legal or accounting obligations.
Your Rights
You can contact us if you would like to request access to the personal data we hold about you, ask for corrections, or request deletion where applicable by law.
Contact
If you have privacy-related questions, please contact admin@ideahits.co.uk.